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If your clashing times are between a high volume guest and a low volume guest, we suggest proceeding to the low volume guest and then onto the high volume guest. You can simply proceed as schedule to your first scheduled op, then onto the next. If your clashing times are both between high volume guests such as Norman Reedus and Jeffrey Dean Morgan, you have nothing to worry about. Things to keep in mind about clashing times. If you're unable to swap or there are no other times that fit in your schedule, we would suggest a refund on one ticket (see the Refund Policy below). If you have two photo ops at the same time, we do suggest moving one of those photo ops to another day using the swap feature on GrowTix (see section on Upgrades and Swapping). Typically as a general rule, you will need to allow 5 minutes between photo ops. You will know the schedule has changes if the revision number located at the top right (I.E. Please refer to the schedule link above for scheduled photo op times.īe sure to check and recheck the photo op schedule for any changes. You simply need to arrive no more than 30 minutes prior to your photo op scheduled time. Remember, if you have purchased a ticket online, you have a confirmed ticket.
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You will need to have the QR code scanned before entering your photo op. Please be sure you have your QR codes (printed or on your phone) up and ready when you get to the front of the queue line for your photo op. Sometimes, connections are poor inside the photo op area, so having them in your photos will make it quick and easy to pull up when needed. If you have them on your phone, we suggest making a screen shot of the QR code and having it in your photos. You may print the QR code for the tickets or have them on your phone. We do not release more tickets at the event, so in other words, sold out means sold out.
We urge you to not wait in the sales line for tickets that are sold out. When tickets show as sold out online upon sales close, it means they will also be sold out at the event. Please see the section on swapping and upgrades for more information.
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In this case, you will have the opportunity to upgrade your cast or grouping. In the case of guests being added to a cast or grouping and the price changing on the cast or grouping, the original listed cast or grouping may be cancelled in favor of the newly listed cast or grouping. Ticket prices are subject to change at any time, however if you have already purchased a photo op ticket for a specific guest's solo photo and their price is increased, your ticket is still valid. Also, for high profile guests, we and the event will typically post on social media the time and date for that guest's tickets to be added for sale. However, the ticket will be always added the Tuesday following pricing confirmation. In some cases, if we do not receive confirmed pricing for a guest by the Tuesday following their announcement, a ticket may not be added in that round of tickets. So if you see a guest announced for an event but their photo op ticket is not showing for sale, it usually means it will be added the following Tuesday. Tickets are typically added on Tuesdays, what we call #newtickettuesday or #ntt. This means that we will add tickets throughout the online sales process. Photo op tickets are added as guests and pricing is confirmed with agencies and event promoters. It is important you listen for prompts from the line attendants and the photographer to ensure you get the best photo possible. Please understand that a photo op is not a meet and greet, it is a rapidly moving process. If you really would like a little time to converse with a celebrity guest, we would strongly suggest you opt for a autograph as typically the autograph is a somewhat slower moving process. It is a photo opportunity in the literal sense of the word. The process is very quick without time to converse with the guest or guests. To avoid confusion, a photo op is not a meet and greet. Your photo is ready in around a minute after the photo has been taken with our "print it in a minute" technology.
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We then print a high quality 8x10" of the photo on professional dye-sublimation photo printers. The photo is taken under ideal lighting conditions and with a top of the line DSLR camera. Please be sure to read the entire page, especially if you are unfamiliar with the photo op process or if you have not had photo ops with us in the past.Ī photo op is essentially a photo taken with you and the celebrity guest or guests you have purchased a ticket for.
The information contained within this page will help you make the most of your photo op experience. Once you arrive on the events page, simply navigate to the event you are attending.īe sure to revisit the photo op schedule often to check for changes.
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